Privacy policy
We care about your privacy
We are committed to treating your privacy with respect, fairness, transparency and integrity, honoring the trust you place in us
• We will be transparent with you through our Privacy Policy and during our interactions with you
• We will only use your personal data to provide you our services, for legitimate business purposes, to fulfil legal obligations, to keep you safe and where you tell us it’s ok
• We will only send you marketing messages if you tell us to do so
• We will keep your personal information secure
• We will respect your rights to control the personal information you share with us
Our Privacy Policy in Brief
This Privacy Policy covers the Kalinka Group, its websites, mobile applications and mobile websites (except where you are notified of another privacy policy by the specific Kalinka Group entity who collects your personal information).
Personal information we collect and use
We will collect, process and use personal information during our interactions with you. The type of personal information we collect depends on the type of interaction with you. It typically includes,
• name/ title
• date of birth
• contact details (including email address and telephone/mobile number)
• passport details
• country of residence / nationality
• marketing preferences
We only collect, process, use, share and store your personal information where we are satisfied that we have an appropriate legal basis to do so.
How we use personal information to keep you up to date with our products and services
We use personal information to let you know about Kalinka Group products and services that we think may be of interest to you. This may be based on your preferences, derived from Cookies, inferred from your interactions with us including on our social media accounts or market research. We may also let you know about our corporate services which we believe may be relevant to you in a professional capacity.
We also work with social media and other digital platforms to provide you with advertisements within those platforms. We provide them with your name and contact details (such as your email address or phone numbers). If these social media and digital platforms match profile information provided by us with your profile information held by them then they will serve you our advertisements. The social media platforms will not identify you or share other personal information in your social media account to us.
We will only send you direct marketing, whether about Kalinka Group, carefully selected third parties or partners, products or services, in accordance with your marketing preferences. We may contact you by email, SMS/text, social media, or through other communication channels that we think you may find helpful. If at any time you would like us to stop sending you marketing material, contact us or choose the relevant "unsubscribe" option.
Sharing your personal information with others and globally
We share your personal information with,
• other entities within the Kalinka Group to provide you with, improve, and personalize our products and services; to manage our business; develop a single customer view; for profiling and analytics
• third parties who help us manage our business and deliver our products and services, including loyalty schemes, IT and back office support, fraud detection, customer service center support, marketing, payment verification, data warehouse storage, research and analysis
• governments agencies and law enforcement and others as permitted or required by law
• we may share in aggregate, statistical form, non personal information regarding the visitors to our Platforms, traffic patterns and Platform usage with our other entities within the Kalinka Group or third party advertisers and social media and digital platforms to provide advertising
• third party advertising and social media platforms to provide more personalized advertising promoting our products and services in accordance with your preferences
• potential or actual third party purchaser of our business or assets
Transferring personal information globally
The Kalinka Group is a global business, which means your personal information may be transferred and stored in the UAE Kalinka and other countries which may be outside your country of residence. We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and fully managed to protect your privacy rights and interests.
We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law, and we only transfer personal information to another country where:
• we are satisfied that adequate levels of protection are in place to protect your information; and
• the transfers are fully managed to protect your privacy rights and interests and are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights.
To this end:
we ensure transfers within the Kalinka Group will be covered by an agreement entered into by members of the Kalinka Group (an intra group agreement) which contractually obliges each member to ensure that personal information receives an adequate and consistent level of protection wherever it is transferred within the Kalinka Group;
• where we transfer your personal information outside the Kalinka Group or to third parties (who help us to provide our products and services), we obtain contractual commitments from them to protect your personal information; or
• where we receive requests for information from law enforcement or regulators, we carefully review and validate these requests before any personal information is disclosed.
In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions.
How we protect and store your personal information
We have implemented and maintain appropriate technical and organizational security measures, policies and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information. For example, the measures we take include:
• placing confidentiality requirements on our staff members and service providers;
• destroying or permanently anonymizing personal information if it is no longer needed for the purposes for which it was collected;
• following security procedures in the storage and disclosure of your personal information to prevent unauthorized access to it; and
• using secure communication channels such as SSL ("secure sockets layer") or TLS (“transport layer security”) for transmitting data that is sent to us. SSL and TLS are industry standard encryption protocols used to protect online transaction channels.
As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect user IDs and passwords, please take appropriate measures to protect this information.
Storage of your personal information
We keep your personal information for as long as is reasonably necessary for the purposes for which it was collected. We will ensure that it is disposed of in a secure manner.
In some circumstances we may store your personal information for longer periods of time, for example, where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements, so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
Cookies
We may send a small file to your computer or device when you visit our Website (a “cookie”). This will enable us to identify your computer, track your behaviour on our Website and to identify your particular areas of interest so as to personalise and enhance your experience on this Website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. You can set your browser to reject cookies but this may preclude your use of certain parts of the Platform. If you participate in or enquire about any lead, referral or similar service we may offer, we may use the information you submit, as well as other data we might have or obtain ourselves or from other sources, to determine which of our participating Professional(s) may be willing, able and/or compatible to serve your needs or possible interests and to assist them or others in doing so. We may forward or share information relating to you, which may include such information as well as personal information obtained through our sign-up form or otherwise, to certain Professional(s). Those Professionals or their affiliates, contractors, advertisers, agents or other designees may use such information and contact you regarding your needs or possible interests, as may we ourselves. “Professional(s)” means individuals, companies and other organizations or persons acting as real estate professionals or otherwise engaged in a business relevant to the Website. Third-party vendors, including Google and Facebook, use cookies to serve ads based on a user’s prior visits to the Website. Google and Facebook’s use of cookies (in Google’s case, the DART cookie) enables them and their partners to serve ads to users based on their visits to the Website and/or other sites on the Internet. Users may opt out of (i) the use of the DART cookie by visiting the advertising opt-out page; and (ii) Facebook’s cookies by visiting Facebook’s advertising preferences page.
Calls
Calls between you and Kalinka Group, or between you and third parties made through Kalinka Group (such as real estate agents you contact about a property through a form or link on our Website, or using contact information found on our Website), may be recorded or monitored for quality assurance and customer service purposes. Kalinka Group uses a third-party service provider to track phone calls and text messages between you and real estate professionals so that we and the real estate professional can access certain details about the contact. As part of this process, Kalinka Group and its service provider will receive in real time and store data about your call or text message, including the date and time of the call or text message, your phone number, and the content of the text message.
Legal rights available to help manage your privacy
If you are subject to laws that provide you with such rights, depending on certain exceptions and the processing activity we are undertaking, you may have certain rights in relation to your personal information, such as the right to,
• access personal information
• restrict the processing of your personal information
• object to the processing (including direct marketing) of personal information
• transfer your personal information
• obtain a copy of personal information safeguards used for transfers outside your jurisdiction
• lodge a complaint with your local supervisory authority
Updates to this Privacy Policy
We may amend this Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business. If we decide to change our Privacy Policy, we will place any updates on this webpage and the privacy sections of any relevant platforms.
How you can manage your marketing preferences
To protect your privacy and to ensure you have control over how we manage marketing with you (and provided that you have indicated that you would like to receive it):
• we will take steps to limit direct marketing to a reasonable and proportionate level;
• only send you communications which we believe may be of interest or relevance to you and at all times in line with your permissions, which, as appropriate, may include:
o telling you about developments in the products and services available through our Platforms and those of our carefully selected partners (provided that we will communicate these to you in conjunction with our own marketing);
o allowing other companies within the Kalinka Group to send you information about developments in their products and services; and
o allowing third parties to send you marketing or updates relating to their products or services.
• you have the ability to change your cookie settings to block certain types of cookie t
• you can click the "unsubscribe" link that you will find at the bottom of our emails which you receive from us, or you can unsubscribe by contacting us or changing your account settings which will remove you from Kalinka' marketing lists;
• you can opt out of mobile device messages or notifications from Kalinka applications by going into “settings” on your device and turn off notifications for the relevant Kalinka application; and
• if you do not want to be served with our advertisements within social media or other digital platforms, you can manage your preferences within these platforms.
Be aware that if you unsubscribe completely from our marketing communications we may be unable to notify you of tailored offers to meet your needs.
Legal
Without prejudice to your rights under applicable laws, our Privacy Policy is not a contract and does not create any legal rights or obligations.
